Tips

Most people do not realize how much debris from people’s shoes enters a commercial building. It’s a lot! An ample number of well-placed mats or rugs,…

Send this email to your staff today. “What is one thing we could do at our shop that would allow you to produce a half…

1: “First, I’d like to get to know you a bit. Tell me all about you.” 2: “That’s interesting! Tell me more!” Often, this will…

Most new auto shop owners are soon disappointed by the many problems in every area of managing an auto repair shop. They expected a few,…

Ask your staff. How physically comfortable is it working here? What would make it more comfortable? Equipment, workstations, break room, climate controls, lighting, order, IT,…

When a recheck (comeback) occurs, human nature says hide! While we may not hide, we often go through this weird internal war of trying to…

Probably not. Most shops have one or a few subscriptions that are not paying for themselves. Make a list of every subscription. Set a reminder…

Remind your employees at least once a year of what you have done for them lately. Make sure to track every purchase and improvement so…

With 10 being the best: Employees rated 10; there are none, so quit looking. Employees rated 7 – 9; keep them and train them. Employees…

When you address a problem on a car, normally, that means the issue is 100% fixed. When you address a problem with a shop, that…

Many things in the workplace could be better. Some of them must be better. But today, most things are left unsaid. So, it’s up to…

Record basic information on potential hires you come in contact with during the hiring process. Name. Email. Phone. Date. Brief comment: “Maybe”. “Looks good.” “NO!”…

Often, you should! Customer: “It’s been making noise for several weeks.” Service advisor: “My technician may ask me to be more specific. If you had…

A first-timer walks in your front door. “I need some door dings fixed. Do you do that?” Most indie shops do not offer that service,…

Joe, the customer, finds your website and uses the contact form to ask a question. If your shop is typical, the completed form will collect…

Another big difference between wildly successful and average shops is giving fantastic service to all customers, vehicles, and jobs. The financially weak customer with a…

Adjust. Constantly. Of course, you need to stick to your values. Beyond that, there are usually many ways to skin a cat. Loosening your grip…

Throw out a new idea they have not heard before. The top shop owners will let you finish and then say: “Tell me more.” The…

Precisely what do you have? Bought when? From who? How much? Where is it? Create a simple spreadsheet. Item, date, vendor, price, and location. If you…

Regardless of your age or brilliance, depend on your memory for nothing. You are not perfect, and you will forget some things. Make it simple.…