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  • tmolla

    Member
    September 28, 2013 at 8:57 am in reply to: Editorial – Shop Licensing – What can we do with $100,000,000?

    Tom,

    Well-stated. I think you’ve captured the heart of the issue. We have to take responsibility for our own improvement, both as individuals and as an industry.

    Tony

     

     

     

  • tmolla

    Member
    April 18, 2012 at 12:56 am in reply to: WWYD

    Sounds like you made the most of a bad situation. I think you made

    the right decision and not only kept the customer, but made him feel

    his money was being well spent AND maintained that trust

    relationship. Well done.

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