Mike
Forum Replies Created
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I didn’t realize this was such an old topic. It just poped up in my email when there was another post.
Mike
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Matthew,
There are many things to consider with a service management system. We have been using Shop-Ware for 5+ years. Does that make it the best? Nope, but it works for us. The thing about these systems is not just what you want but what is the customers experience? No longer is the SMS just for your use, its about what the customer experiences in using you system. Consensus in my 20 Group is Shop-Ware or Techmetric. All of the programs do a 1000 functions and it is difficult to make a decision going in. My advise, get a program with a great DVI and customer communication platform. Making the sale and courting the customer is the top priority.
Regards,
Mike
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The management group I belong to compares us to 650 similar shops with a ranking. The 20 group I am in compares numbers twice per year at our meetings. We have agreed to keep those numbers confidential amongst the group. Perhaps AMN might do a survey with regions around the country?
Mike
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Up 28% over last year.
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We are up 32% from January 2020.
Mike
JB Import
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We changed to Shop Ware a year ago. We are a BCS and are very pleased with the product. Our customer base and staff like it alot.
Call me if you have questions.
Mike
JB Import Automotive
727 743 5951
