[oldstyle]

We received a “Torch Award” from BBB and it has been the most effective advertising that I have enjoyed. It was followed up with a local news article about the “humble auto shop”. That was 5 years ago and it is still paying off. Bruce

[oldstyle]

I will use my $100 code reader in the driveway to identify the direction we will be going. But I then explain that the clock starts when I bring out the more sophisticated equipment. They get a percieved value, the d/w code pull and I get to define and sell the further diagnostics. If it is the loose gas cap, they don’t get the used and abused feeling.