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    Appointment taker training

    Posted by Bob Waeiss on February 6, 2018 at 7:23 pm

    We have a new front desk person that is helping us with marketing and social media presence.  However she needs some help learning basic automotive systems, to be better able to ask logical questions when taking appointments.  ASE has an online training module that might work.  I’m going to dig in on this site some more.  Any other suggestions?

    BAYVIEWMOORE replied 8 years, 1 month ago 5 Members · 5 Replies
  • 5 Replies

  • Tom

    Member
    February 6, 2018 at 9:20 pm

    Howstuffworks.com is perfect for this. I searched “brakes” and here is the result:

    https://www.howstuffworks.com/search.php?terms=Brakes

     

  • Bob Waeiss

    Member
    February 7, 2018 at 8:52 am

    Thanks Tom. I’ll take a look at that.

    Bob Waeiss

    Integrity Automotive

  • larrybloodworth

    Member
    February 7, 2018 at 4:29 pm

    Invest in ASE’s C1 Service Consultant study guide and have her study it.  Who knows?   She might become ASE certified if she takes the test.

  • Rick

    Member
    February 13, 2018 at 3:22 pm

    Bob,

    I highly recommend using NAPA Service Assistant or Carquest’s http://www.virtualvehiclemd.com as resources for your front desk person.

    I hope this helps.

    Rick

  • BAYVIEWMOORE

    Member
    February 16, 2018 at 12:47 pm

    Hello All,

    Does anybody utilize a 3rd party for appointments? I would love to know.

     

    Gerry

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