Tips: Shop Management Tips - Automotive Management Network

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A favorite of many members – short, to-the-point management tips. New tips are added regularly. Premium Membership is required for access..

Results: 389

#389 Increase Labor Dollars Quickly Without Raising Rates

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Send this email to your staff today.

“What is one thing we could do at our shop that would allow you to produce a half hour (.5) more per week? I need your reply today. Thanks!”

Evaluate the replies. Try to do something, wholly or partially, with each one, and tell them what you did. If the net effect is 1.0 hour, over 52 weeks, you gain 52 times your labor rate. Not bad.

#388 The First Two Questions to Ask an Applicant During an Interview

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1: “First, I’d like to get to know you a bit. Tell me all about you.”

2: “That’s interesting! Tell me more!”

Often, this will answer several of your other interview questions. It may also answer other questions you have that are not on your list of questions to ask.

#387 False Assumptions For Shop Owners

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Most new auto shop owners are soon disappointed by the many problems in every area of managing an auto repair shop. They expected a few, but not this many! But what they anticipated was something that does not exist. The nature of running a shop is a series of problems. That does not mean you should not do all you can to minimize them, but it does mean that you should expect them. Maybe a 30-minute time slot on your daily calendar for solving problems. Plan for them. Then you won’t be so disappointed when they occur, and you’ll be pretty happy when few or none occur for a few days!

#386 Make Hiring and Retention Easier with Comfort

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#385 Stop the Presses! We Have a RECHECK (comeback)!

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#384 Do We Really Need All These Subscriptions?

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#383 “What Have You Done for Me Lately?” – Your Employee

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#382 Rating Your Employees 1–10 and What to Do With Them

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#381 Don’t Confuse Fixing a Shop with Fixing a Car

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#380 You Smell Bad – and That’s Not All

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#379 Simple Way to Make Hiring Easier

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#378 Do You Have a Follow-Up Question?

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#377 Help Your Shop by Helping Everyone

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#376 The Easiest Appointments You’ll Ever Get

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#375 Small Jobs vs. Big Jobs

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#374 Adjust

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#373 How to Easily Spot Top Shop Owners vs. the Rest

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#372 Your Equipment and Shop Tools

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#371 Memory and Shop Management

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#370 Constantly Late Employees – Try This

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#369 Before You Unload That Pain in the Neck Customer

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#368 When to Get Preauthorization for Repairs

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#367 Stop – Do It Now

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#366 Management Efficiency Through Dating

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#365 Handling Customer Complaints Made Easy

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